Since the majority of our orders are made to order, most orders will have an approximate 1-2 week manufacturing period before shipment is made. If there is a need to have the item quicker, please contact us to see if it will be possible.
Most likely it will :)
We do all that is possible to ensure that your items are carefully prepared and packaged and we do our utmost to ship them on time.
We use USPS for most orders domestic and international and FEDEX for larger size packages. The postal service does a great job in handling the mail, however delays or losses can occur. If you prefer, please convo us and we can give rates on insuring your package.
Once we hand over the package for mailing, we have no control on what happens.
Once the item is shipped, you will receive an email with the tracking information.
PLEASE CHECK YOUR ADDRESS
Please ensure that your address is correct, as this is where we will be mailing the item to. If you need to change the shipping address, please contact us, so that we may make the necessary adjustments.
The Buyer will be responsible for the shipping costs unless otherwise noted.
WHAT ARE YOUR INTERNATIONAL SHIPPING POLICIES?
We will ship our international orders by USPS First Class International. This is the least expensive option. Please be aware that it does not come with Tracking, Insurance or Delivery Confirmation. USPS First Class International takes approximately 7-10 day, however it may take longer.
If you require Tracking, Insurance and Delivery us know and we can upgrade your shipping to USPS Priority International.
WHO IS RESPONSIBLE FOR INTERNATIONAL CUSTOMS AND DUTIES?
CUSTOMS DUTIES & TAXES
To our international (non-US) customers, please take note that any duties, taxes or fees levied by your country are your sole responsibility. We cannot and will not quote any international fees and will not be held responsible for them. We charge you only for the actual USPS shipping cost. Please be advised that there will be absolutely no returns or refunds due to customs fees.
WHAT ARE YOUR REFUND POLICIES?
Non-custom made items may be returned for exchange or refund if we are notified within 3 days after delivery. Upon notification and approval, please ship the item back.
To receive a refund the buyer must pay for the return shipping. To exchange an item the buyer must pay for the return shipping and also for the exchange shipping.
All returns and exchanges are expected to be in their original packaging and in unused condition. When we receive the package and upon our inspection a refund will be issued less a 15% handling and restocking fee and original shipping charges.
CUSTOM DESIGNED or MADE ITEMS ARE NON-REFUNDABLE OR EXCHANGED. THEY ARE FINAL SALE.
WHAT IF THERE IS A PROBLEM?
We strive for superior customer service an satisfaction.
If the reason arises that you are not satisfied with the item, please contact us through a Convo so that we may have the opportunity to fix the problem.
Please do not leave negative feedback before allowing us the opportunity to remedy the issue.
CAN I CANCEL AN ORDER ONCE SUBMITTED?
We understand that people can change their minds and we will gladly cancel any non-custom order if the request is made within three days of purchase.